The DERMagic Guarantee:
If you are not fully satisfied with one of our products, we will cheerfully refund your product purchase price no questions asked (within United States and Canada only).

Send any product(s) back with a copy of your original Order Confirmation and reason for return (refund, exchange, etc) along with a primary form of contact (phone number or email):

DERMagic Skin Care for Animals
Attn: Returns
605 County Road E West 
Shoreview, MN 55126 

If you purchased online elsewhere or at a retail shop, please return your merchandise to the point of purchase.